Refund policy

Return & Refund Policy

Last updated: May 29, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Be returned within 30 days of delivery
Be in its original condition with all tags attached
Not be worn, altered, or show signs of use
Not be a final sale or clearance item

How to Request a Return

To initiate the return process, please contact us at support@tilden.shop with your order number and reason for return. We will respond within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. The refund will be credited to the original payment method.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us at support@tilden.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you receive an item that is defective or damaged, please contact us and we will guide you through the exchange process.

Return Shipping

The customer is responsible for return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.